As a young internal auditor, I concentrated on learning technical skills of the profession. I came to appreciate the importance of developing an audit plan at the beginning of every engagement, documenting results of the audit, and crafting a well-written audit report. I also learned how important it was to understand the operation/business of the area I was auditing. These skills served me well throughout my career. However, I can honestly say the technical skills were easy to learn compared with the soft skills I needed to hone to be truly effective.
I have led or served on scores of audit teams focused on an incredible array of industries and operations.…

