The best internal auditors know that there are times when we need to “break the rules” for conducting client interviews. Few skills are more essential for internal auditors than knowing how to ask the right questions. With effective questioning skills, we can build rapport, strengthen understanding, and encourage openness. Without these skills, we can damage working relationships or overlook essential information.
Even the world’s best analytical skills are useless if we fail to uncover the information we need because of faulty questioning techniques. That’s why most internal auditors receive formal training on how to conduct internal audit interviews. Training is essential because it can provide important rules regarding how to interview people.…